What is your opinion of the A.J. Pierzynski signing?
MJH on accountability
The pre-sale ticket process is terrible. Atrocious customer service. I expected better out of the "new" Rangers organization.
FWIW, I thought it left something to be desired last year as well.
I have to agree. Beyond being "randomly selected" to receive an e-mail invite to possibly buy tickets, there was also a "virtual waiting room" whereby each person was, again, "randomly selected" to actually get into the site. By the time I got in, the only seats available were nosebleed in left field. My mistake was hitting the backspace key in a drop-down field. I then received a message saying that tickets were no longer being sold.
One can only hope that we're not talking about numerous bandwagon fans -- as in fans that started following the team after last season -- that got tickets and will do the wave instead of watching a ball game. After Tateyama gave up the grand slam on Saturday against the A's, I found it stunning that a group of people one section over from me started the wave in the middle of the Rangers rally in the 6th and 7th innings.
I agree that the process last year was poor also. But they've had a year to get it right. They didn't even come close. There are obvious ways to improve this process. They could have easily sorted the original "random" selection group into smaller subgroups and assigned different logon times to each subgroup. I understand that there is a limited number of tickets available. But that should not be a reason to abuse customers who are just trying to buy tickets. The process they're using is about as bad as it could get. I would like to see the person that designed this abomination. He/she must not be very bright.
Yes, in the words of the immortal Mike Myers in Wayne's World:
"It certainly does suck"...
I won't even deal with the Rangers' ticket office, post-season or regular season. I have had poor customer service several times. Even sent a letter of complaint once, with not one response. Nolan needs to know how bad it is. Thus, I have a guy. I can get excellent seats anytime for any game. He is available via phone or e-mail and responds in seconds and meets me to deliver them. And I typically save $ about half the time. And if not. the premium seats and customer service are worth the marginal difference.
Man I guess I was one of the lucky ones. I got in through phone/ computer for every series and got good tickets for every game. Here's to hoping we're all one of the lucky ones this year.
I'm sure Nolan knows haw bad it is by now. After 2 years. And fixing it would not be difficult. So I have to conclude that he doesn't care.
Quick followup. I had a conersation, via email, with a Rangers representative in their marketing department and based on that I concluded that they are satisfied with the system they have. So I guess it is only some of us who dislike the system and think that it provides poor customer service. The Rangers don't seem to think it is a problem.
I think if you can get tickets, you are satisfied. if you can't get in the system, or win the lottery, then the system is crap. One easy way to beat the system? buy season tickets.
Hence why I use my guy. He owns season tickets and I buy what I want, when I want 'em, without the large expenditure with the entire package.
Also, this system is put in place by MLB, not by the Rangers... The Cubs, Braves, Giants, and the rest of the teams all use it. And all have issues with it (by people who can't get tickets).
Ricky, I wish I knew your guy. Hell, I'm a sports writer and have been unable, to this point, obtain any sort of press credentials. In any case, hopefully the team will go ahead and clinch a spot in the postseason to ensure that those who were able to get tickets can use them.
I love the 'buy season tickets' argument. For those that live across the county that just isn't feasible. I travel to games every year and spend plenty to do it. Buying season tickets just doesn't work when you can only use 3 games worth...
I wholeheartedly agree with the post above me. I live in Austin, which makes the "buy season tickets" argument completely moot. I'd love to make a trip or two up to Dallas to see a few playoff games, but I didn't win the "lottery". They should simply make it first come first serve. If you really want tickets then you will find a way to make sure you're online at the right time to purchase them.
You guys sure jump to conclusions. What makes you think that my displeasure with the system is because I couldn't get tickets? FYI, I got tickets. But the system is still awful.
MLB had a post season reservation auction up a couple of months ago. You pay a non refundable reservation fee and you are guaranteed a ticket to the game at face value (provided the Rangers actually make it to the post season).$10 per each home game in the ALDS, $15 for each home game in the ALCS. I used it last year as well and got decent club level seats in all three games I attended. Sure beats sitting in the virtual waiting room.
MLB had a post season reservation auction up a couple of months ago. You pay a non refundable reservation fee and you are guaranteed a ticket to the game at face value (provided the Rangers actually make it to the post season).
For what it's worth, I don't ever remember seeing any links to that this year. I do remember seeing it out there last year, though. Too bad, because I would have happily given it some exposure this season.
Yeah, the reservations system wasn't very well advertised... I found it when a buddy looking for Braves tickets alerted me to it. It adds a bit of risk and potential gaming... YOu can buy a reservation, and then potentially sell it for a profit as magic numbers dwindle. But they cut it off too early, as post season teams aren't set yet.
Buy Season Tickets---Don't like the preferential treatment? Too bad...I pay for 81 games a year and come to a lot. Go buy from Stubhub if you have problems. Don't get upset at the Rangers.
Stub Hub will rape your arse. Use my guy. If you want his info? E-mail me. I make nothing off the deal, nor do I want to. But for those who want to see a game with or without kids, either way, let me know. I will be happy to post my e-mail address and put you in contact with him, once I establish you're not a knot-head. I am real and on here all the time.
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